We are Blue Marble Research Ltd, a leading independent market research company and a Company Partner of the Market Research Society.
Your privacy is protected by law, and by our privacy policies. This page gives you an idea of how we use your data and the safeguards we put in place to protect it.
You can contact our voluntarily appointed Data Protection Officer at firstname.lastname@example.org if you have any concerns or wish to exercise your rights. Alternatively you can write to us at Blue Marble Research Ltd, The Old School House, Church Street, Croscombe BA5 3QS.
We make the following promises about how we will treat this data:
You have the following rights over the data we hold about you:
You can read more about your rights here.
Due to the nature of our activities and our need to take a snapshot of views and opinions at a particular moment in time, it is not possible to amend or delete any responses which you make in surveys, focus groups, or on online forums.
If your opinions or data have been anonymised or pseudonymised the data you provided may be used for further research purposes. This does not impact your privacy rights.
If you would like to uphold your rights then please contact our Data Protection Officer at email@example.com
If you are in dissatisfied with our response you also have the right to lodge a complaint with the Data Protection Authority. This can be done at https://ico.org.uk/concerns/
We collect information about you:
Typically, this will mean that we may hold the following data;
Please note: participating in specific projects run by Blue Marble Research is completely voluntary and may involve you providing additional personal information, and sometimes special categories of data including information about your race, political opinions, trade union membership, health, criminal convictions, disability – if this is required for research purposes.
Processing your Data:
Data is processed/stored on encrypted systems on-premises and on hosted cloud services such as Microsoft 365 and Netitude.
As such, some data will either be in UK and EEA data centres provided by selected third parties. We may also process your data in countries outside the UK or European Union from time to time in other aspects of our business.
We use the following safeguards with respect to data transferred outside the UK and EEA, or where a adequacy decision is not present:
We regularly review suppliers for data security compliance to ensure your data is safe and track where your data is held.
Using your Data
We use your personal information:
Calls may be recorded for information holding, quality and training purposes.
Any marketing email sent by us allows you to opt out of receiving emails from us, except for the purposes of fulfilling any contractual arrangements.
Depending what data we collect and how the personal data has been obtained we will process based on Legitimate Interest, Contractual Obligation or Consent.
The length of time we hold your personal information varies depending upon the type of information and its use. We will hold your personal information on our systems only for as long as necessary to provide research services to our clients, or for such other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.
The standard retention periods we use for personal information that we hold for the purposes of research is 2 months/8 weeks from the end date of the project in question. If you have any questions about our data retention, please email us.