Ofwat/CCW: Winter 2023 Yorkshire Water pressure and supply incident in Goole

Part four of Ofwat and CCW’s incidents research programme, we spent time conducting research with customers who were affected by a water pressure and supply incident in Goole, Yorkshire.

Our findings continue to show the importance of effectively communicating with customers when a supply interruption occurs, and how customers want to be supported.

Read the full report here: PowerPoint Presentation (ofwat.gov.uk)

For more information about our incidents research programme with Ofwat and CCW, read here: https://www.ofwat.gov.uk/customer-insights-when-things-go-wrong/

Photo by Walter Randlehoff on Unsplash