Ofwat/CCW: June 2023 water supply interruption in the South East Water region

Last June, we were commissioned by Ofwat and CCW to conduct research with household customers of South East Water, to understand their experiences of recent supply interruptions. Our report establishes what these customers’ expectations of water companies are when supply interruptions occur and how well these were met by South East Water.

Read the full report here: https://www.ofwat.gov.uk/ofwat-launches-investigation-into-south-east-waters-supply-resilience/

For more information about our incidents research programme with Ofwat and CCW, read here: https://www.ofwat.gov.uk/customer-insights-when-things-go-wrong/