Ofwat/CCW: Spring/Summer 2023 Thames Water Camberley odour incident

Continuing our work on Ofwat and CCW’s incidents research programme, we conducted research with customers in Camberley who were affected over the summer of 2023 by an odour incident at a Thames Water sewage treatment works. The report highlights the importance of putting customers at the heart of incident resolution.

Read the full report here: https://www.ofwat.gov.uk/publication/incidents-research-blue-marble-report-on-thames-water-camberley-odour-incident/

For more information about our incidents research programme with Ofwat and CCW, read here: https://www.ofwat.gov.uk/customer-insights-when-things-go-wrong/