Ofwat/CCW: July 2023 Boil Water Notice in the Anglian Water region

As part of Ofwat and CCW’s incidents research programme, we spent time last summer conducting research in rural Lincolnshire with customers affected by a Boil Water Notice issued by Anglian Water. Our findings highlight some important steps the water industry should consider with supply interruptions.

Read the full report here: https://www.ofwat.gov.uk/publication/incidents-research-blue-marble-report-on-anglian-water-boil-water-notice/

For more information about our incidents research programme with Ofwat and CCW, read here: https://www.ofwat.gov.uk/customer-insights-when-things-go-wrong/