CCW – Improving the quality of engagement across the water sector

water

The water sector places huge importance on putting consumers at the heart of its regulatory process – but what do these consumers want to be consulted on? And are the types of research currently used across the sector delivering meaningful data? This research marked a major review of customer engagement practices across the sector and has already made a significant contribution to debate across the industry – our report is available here: https://www.ccwater.org.uk/research/engaging-water-customers-for-better-consumer-and-business-outcomes/